Voiceline Upgrade

Our new Voiceline system has all the features you are used to using. You can check balances, transfer funds, pay loans, request check stop payments and more.

First Time Accessing Voiceline

The first time you access the new Voiceline system, you will need to validate your information. You will be prompted to enter your:

  • Member Number
  • Last 4 digits of your Social Security Number
  • A new PIN 

Going forward, you will need this information to login each time.

Menu Options

Once logged in to Voiceline, the menu of options is as follows: 

  1. Transactions
    1. Transfer Funds
      1. Checking Account 
      2. Savings, Club or Money Market Account
      3. Loan
    2. Withdraw Funds 
      1. Checking Account
      2. Savings, Club or Money Market Account
      3. Loan
      4. Certificate or IRA Account
    3. Place Stop on a Check
  2. Inquiries
    1. Balance on All Accounts
    2. Inquiry for Specific Account
      1. Checking Account
        1. Recent Transactions
        2. Debit Card Transactions
        3. List Specific Transactions
          1. Debit Card Transactions
          2. Withdrawals
          3. Deposits
          4. ATM
          5. Specific Paycheck
          6. Last 5 Checks Cleared
        4. Saving
          1. Recent Transactions 
          2. Specific Type of Transactions
          3. Dividends
        5. Dividends
      2. Savings, Club or Money Market Account
        1. Recent Transactions
        2. Specific Type of Transactions
          1. Withdrawals
          2. Deposits
          3. ATM 
        3. Dividends
      3. Loan
      4. Certificate or IRA Account
  3. Change PIN

Please note: the previous Voiceline system required you to enter your account and loan suffix (S1 or L14, for example). The new system will prompt you to choose the account category (Savings Accounts or Loans) and then ask for the specific account ID. A list of IDs for your accounts is available in each menu as you proceed. For instance, an S1 savings account will now be listed as 0001. The system will help guide you as you proceed if you are not sure what the account ID is. 

Click here to learn about all our technology upgrades. 

 

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