TECH UPGRADES

Tech Resource header.jpg

Our e-Banking system, mobile app, Voiceline access, and all other e-Services have upgraded to new software platforms.

Please be aware of the following:

 

e-Banking

When accessing the new e-Banking for the first time on or after July 5, you will need to set up a new username (CANNOT be the same as your member number). You will also receive a passcode for added security. This passcode will be sent via either automated phone call, text message, or email, based on your selected preference. Click here for  more information about the first time login process. 

It is important to have the most up-to-date contact information in your e-Banking profile. This will ensure you receive the passcode easily. Click here for more information. 

Please also be aware that the new e-Banking system will show ALL accounts and loans that are associated with you. This includes: joint accounts and loans, Kidz Club accounts, and trust accounts. If you prefer not to see these accounts, you can simply hide them in the Options settings.

If you are a Quicken user, please click here for more information

 

Mobile App

Our mobile app will update as well. For Apple devices, the app will simply need to be updated. Android devices will require you to download the new app in the Google Play store. 

Logging into the app is easier than ever! Devices capable of thumbprint secure technology will be able to access the app with just a touch. Click here for more information about the app. 


e-Deposits

Depositing checks on your mobile device will be as easy as ever. You can access e-Deposits right in the main menu of the mobile app. If you don't already use e-Deposits, click here to learn more.

Please note, you will no longer be able to use desktop or check scanners to for our e-Deposit service. Our new e-Deposits uses built-in auto focus technology that will read the information on your check and automatically take the photo for you.

e-Alerts

If you currently receive alerts by text or email on your account, you will need to access the e-Alerts area to re-enable them in the new e-Banking. You can choose from the same commonly used preset alerts you are used to, including:

  • Debit Card Transaction Alert
  • Loan Payment Due Date Alert
  • Certificate Maturity Alert
  • Deposit Account Balance Alert
  • And much more

You can also choose to create customized alerts for any kind of transaction you would like. If you currently utilize many alerts, it may be easiest for you to print them so you can easily re-enter them on the new system. Click here for more information. 

Voiceline

The first time you use the new Voiceline service, you will be prompted to set up a new PIN. You can use your previous Voiceline PIN if you'd like. Please note, our automated prompts will change as well. To re-enroll your account, simply follow the new prompts as they are presented. Click here for more information about Voiceline. 

e-Pay

Our e-Pay site will have a new look and feel. Click here to view our interactive demo. Please be advised that any payments previously scheduled for payment before our Conversion Weekend, will be made on schedule. All other payments will processed on or after July 5. 

e-Bills

 

If you receive e-Bills, you will need to re-select these in the e-Bill section. For security reasons, e-Bills set up on the old system will need to be re-entered on the new site. Please note that e-Bill information cannot be transferred over automatically in order to maintain the highest level of privacy for your personal information. 

 

The new system offers more direct billers. These e-Bills can be set up in one simple click by choosing "Receive e-Bill". For some bills, users will need to re-enter the login info used to access the payee page.

 

We encourage you to read more about all these changes or ask us questions at a branch or by phone. Feel free to contact us anytime.

Want to hear more about the upgrades and how this impacts you? 

Tech Interview.jpg              Tech Interview2.jpg

 

Please use the information below as a guide. Each section covers what's new about the service and any changes in access or navigation.

e-Banking 

First Time Login Requirements - Logging into the new e-Banking site is as easy as always. The link is still right on the homepage of the website, www.nutmegstatefcu.org. The first time you log in to the new site, you will be prompted to enter your information. A detailed video of the steps is available under the "First Time Login" button. 

When accessing the new, upgraded e-Banking site for the first time, you will need to complete a few steps in order to meet the increased security requirements: 

  • Create a new username (this username cannot be the same as your member number).
  • The authentication process will include use of a one-time passcode received by e-mail, text message or telephone call. 
  • This passcode will be used to increase security when accessing your account. You can choose "Remember My Computer" if you only wish to use the passcode once.
  • Your password can be the same as your old one as long as it meets the minimum requirements (including use of letters and numbers).
  • If you are a QuickBooks/Quicken user, you will need to deactivate your connection to e-Banking and re-add under the new e-Banking connection. Click here for more information.  

Please note that if you choose the "Remember Computer" option, you will not have to utilize the passcode each time you login. Some users prefer to receive this passcode each time as an added layer of security.

Joint Accounts - Please be aware that the new e-Banking system will show ALL accounts and loans that are associated with you. This includes: joint accounts and loans, Kidz Club accounts, and trust accounts. If you prefer not to see these accounts, you can simply hide them in the Options settings.

Appearance and Navigation - The new e-Banking site is designed to feel familiar and look similar to the website. It has all the services and features you are used to, plus some new ones. We encourage you to explore the site and take advantage of all the electronic services we offer. Please note that your transaction history may appear differently than the previous e-Banking site. 

Account Name Changes - Please note your accounts and loans are listed by product name. For instance an S9, More-Than-Free Checking account, is now simply listed as More-Than-Free Checking. The "S" and "L" types are still listed in a separate column. 

Quicken Users - Quicken/Quickbooks users will need to deactivate the connection to e-Banking and update to the new e-Banking platform. Click here for more information.

e-Banking FAQs - Click here for more information.

Mobile App 
Apple devices - the mobile app on any Apple device will need to be updated, which can be done by clicking the update prompt. For users who have automatic updates, this process will happen automatically. You will see the update on or after July 5. If you have an Apple device and do not currently have our app, you can download it here.
 
Android devices -  All Android devices will require you to delete the app off your phone and re-install. Android users can access this through the Google Play Store.
 
 
Thumbprint Screen Shot Mobile App.jpg
 
Touch ID thumbprint enabled devices will be able to add this option right inside the app. Instead of using your PIN to access the app, users can simply hold their thumb to the device. This feature is not only convenient, it is also an excellent fraud prevention tool.
 
You can access this through the Profile section on the app under 'Menu'. There you can click 'Enable Touch ID' to begin using this feature.
e-Pay & e-Bills 

e-Pay

Accessing the new e-Pay site is easier than ever. It is right in the main menu of the new e-Banking site.

Take a look - Click here to view our interactive demo site. There you can see how easy making a payment, multiple payments and setting up new payees is. You can even learn how to set up recurring payments, view payment histories, and manage e-Bills. 

Payees - Bill payments that you have already established in the past will appear on the new site. These will carry over automatically. If you encounter any issues, please contact us. 

Payment History - Your payment history will appear on the new e-Pay site. To access this history, simply click the "View History Prior to 07/01/2016" link. 

ePay image.jpg

 

e-Bills

If you receive e-Bills, you will need to re-select these in the e-Bill section. For security reasons, e-Bills set up on the old system will need to be re-entered on the new site. Please note that e-Bill information cannot be transferred over automatically in order to maintain the highest level of privacy for your personal information. 

The new system offers more direct billers. These e-Bills can be set up in one simple click by choosing "Receive e-Bill". For some bills, users will need to re-enter the login info used to access the payee page.

 

FAQs - Click here for information about most frequently asked questions.  

e-Deposits 

Deposit your checks conveniently from anywhere. It’s so easy! All you need is your endorsed check and your Apple or Android device!

How do I deposit my check with my phone?

  • Open your mobile app
  • Click on e-Deposits
  • Take a picture of the front and back of the check with your mobile device
  • Submit your deposit

If you don't already use e-Deposits, click here to learn more.

e-Alerts 

Alerts can be set up to update you about pertinent information regarding your account. Current e-Alerts users will need to reselect which alerts they want to activate on their account in the new system.

The alert options will be similar to the alerts already in use. If you currently utilize many alerts, it may be easiest for you to print them so you can easily re-enter them on the new system. 

Based on your preferences, you can have alerts sent to you via e-mail or text message regarding any, or all, of the following:

  • Login Information Changes
  • Secure Messages
  • Payroll/ACH Credits
  • Deposit Account Balance
  • Loan Account Balance
  • Loan Payment Due
  • Certificate Maturing
  • Checks Cleared
  • ACH/Checks - Insufficient Funds
  • Automatic Withdrawals
  • Bill Payment Notifications
  • Mortgage Payments
  • Online Transaction
  • Privilege Pay
  • Debit/ATM/Credit Transactions

Ensure your e-mail address and mobile phone numbers are up-to-date in your e-Banking profile to keep accurate information.

Voiceline 

Our new Voiceline system has all the features you are used to using. You can check balances, transfer funds, pay loans, request check stop payments and more.

First Time Accessing Voiceline

The first time you access the new Voiceline system, you will need to validate your information. You will be prompted to enter your:

  • Member Number
  • Last 4 digits of your Social Security Number
  • A new PIN 

Going forward, you will need this information to login each time.

Menu Options

Once logged in to Voiceline, the menu of options are as follows: 

  1. Transactions
    1. Transfer Funds
      1. Checking
      2. Savings Account or Money Market Account
      3. Loan
      4. Club Account
    2. Withdraw Funds 
      1. Checking
      2. Savings Account or Money Market Account
      3. Loan
      4. Certificate/IRA or Club Account
    3. Place Stop on a Check
  2. Inquiries
    1. Balance on All Accounts
    2. Inquiry for Specific Account
      1. Checking 
      2. Savings Account or Money Market Account
      3. Loan
      4. Certificate/IRA or Club Account

Here, you will be prompted to listen to any recent transactions made in each account. 

  1. Change PIN

Please note: the previous Voiceline system required you to enter your account and loan suffix (S1 or L14, for example). The new system will prompt you to choose the account category (Savings Accounts or Loans) and then ask for the specific account ID. A list of IDs for your accounts is available in each menu as you proceed. For instance, an S1 savings account will now be listed as 0001. The system will help guide you as you proceed if you are not sure of the account ID. 

 

Loans 

Accessing and managing your loans is as easy as always.  Some members have received 12-month loan coupon booklets in place of monthly payment notices (Moneyline line of credit and Home Equity lines of credit will continue to receive payment notices). Feel free to continue to pay your loan through any of the convenient methods you are used to.

As always, loan payments can be made through:

• e-Banking & Mobile App
• Voiceline
• Paper Mail 
• Branch Payment

Automatic transfers are the fastest and easiest way to pay. Paying your loan from another financial institution is also easy. Click here for more information. 

Business Banking 

You will need to re-enroll your business account in e-Banking. Click here for a video tutorial on registration.

As always, please feel free to contact us anytime for assistance or to answer questions. 

Back to Top