General Questions

  • Click the CHAT NOW button to connect with a live agent! Available Monday - Friday 9am - 5pm

Locked out of Online Banking

  • Use our NEW self-service unlock feature located on your Online Banking Log In Screen

Remember this Computer/Device for Online & Mobile Banking

  • For your convenience, selecting the YES option allows Nutmeg State Financial Credit Union to remember the computer/browser you use most frequently so that you do not have to confirm a security pass-code the next time you sign on to the same computer/device.
  • To disable this feature please clear all history, cache & cookies on the enabled computer/device.

Debit or Credit Card Inquiries

  • Need to Activate? Call 877-205-1203 to activate your new debit card.
  • Lost or Stolen? Call 833-933-1681 to report your card lost or stolen ATM Card, Debit Card or Credit Card.
  • Blocked? Call 800-526-6933 to find out why your ATM Card, Debit Card or Credit Card was blocked
  • Reset Pin? Call 877.265.9594 to reset your PIN. Please note, you must call from the phone number listed on your account to use this feature.

General E-mails

  • Click here to send a General e-Mail.
  • Click here for questions about your ATM/Debit Card.
  • Click here for questions about your Credit Card.
  • Click here to request an Address Change.
  • Click here for more information about e-Pay
  • Click here for more information about IRAs/Certificates

Mortgage E-mails

  • Click here to request more information on Mortgage Loans.
  • Click here to request more information on Home Equity Loans.

e-Banking & Mobile Banking E-mails

  • Click here to report an outage with the e-Banking, e-Pay or e-Statements site.
  • Click here to report all other Web site Issues.
  • Click here to report Mobile Banking issues.

Routing & Transit Number

  • 211977362

Phone Number & Sites

Contact Center Phone Number & Hours  

Contact Center Chat Now Hours:

Monday – Friday: 9 a.m. – 5 p.m.

Contact Center Phone Number & Hours:

(860) 513-5000 (Local Calls)
1-800-526-6933 (Nationwide)

Monday – Friday: 8 a.m. – 6 p.m. 
Saturday: 9 a.m. – 1 p.m.

Loan Department Phone Number  

(860) 513-5000, Option 3

Fax Number  

(860) 513-5030 (Main)

(860) 513-5031 (Loan)

Voiceline Phone Number  

(860) 513-5050 (Local Calls)


E-Banking Site