(860) 513-5000 (Local Calls)
Contact Center Hours:
Monday – Friday: 8 a.m. – 6 p.m.
Saturday: 9 a.m. – 1 p.m.
(860) 513-5000, Option 3
(860) 513-5030 (Main)
(860) 513-5031 (Loan)
(860) 513-5050 (Local Calls)
Lost or Stolen Credit or Debit Card
- Call 800.528.2273 to report your card lost or stolen ATM or Debit Card
- Call 800.234.5354 to report your card lost or stolen VISA Credit Card.
To Report Card Fraud
- Call 800.528.2273 to report fraudulent activity on your Debit Card
- Call 800.526.6933 to report fraudulent activity on your Credit Card
Blocked Credit or Debit Card
- Call 800.526.6933 to find out why your ATM or Debit Card was blocked
- Call 800.234.5354 to find out why your VISA Credit Card was blocked.
- Click here to send a General e-Mail.
- Click here for questions about your ATM/Debit Card.
- Click here for questions about your VISA® Card.
- Click here to request an Address Change.
- Click here for more information about e-Pay
- Click here for more information about IRAs/Certificates
- Click here to request more information on Mortgage Loans.
- Click here to request more information on Home Equity Loans.
- Click here if you are having trouble logging on to e-Banking because of a password problem or received a message stating “that you have exceeded the maximum allowed PIN violations”.
- Click here to report an outage with the e-Banking, e-Pay or e-Statements site.
- Click here to report all other Web site Issues.
Mobile Banking E-mails
- Click here to report Mobile Banking issues.
Reset ATM or Debit Card PIN
- Call 877.265.9594 to reset your PIN. Please note, you must call from the phone number listed on your account to use this feature.
Manage Credit Card PIN
- Call 888.981.2435 to set up or manage your credit card PIN. Please note, PIN based transactions on credit cards are considered cash advance transactions.