With our recent advances in technology, community outreach and physical expansion, this past year has been one of Nutmeg’s most successful. It’s time again to reflect back on the year and prepare ourselves for the next.
With the recent opening of our second shared-space DMV Express location in North Haven, Nutmeg is continuing its partnership with the Connecticut Department of Motor Vehicles. This exciting news marks another milestone in our physical branch expansion as well as our rapidly evolving technology. I’d like to take some time to talk about how convenient these new services will be for our members and for all of the community.
I was recently interviewed about what I believe will be key issues in the financial services industry for 2019. There are many topics that I believe are going to be critical in the banking world next year and limiting it to five was difficult. I wanted to take a moment to share my thoughts about these key 2019 financial services topics.
It is an interesting time for financial institutions. Some would even call it a critical time. Banks and credit unions are faced with the difficult challenge of evolving their physical brick and mortar locations without damaging the member and customer experience.
It’s very important to me and all of us at Nutmeg, including our staff and Board of Directors, to do the best job of serving all our members. For this reason, we spend a lot of time and put a lot of hard work into learning about our communities and the people who live in them. One area that we have placed particular focus on is the Hispanic community. We’ve done extensive research and over 15% of our members have a Hispanic ethnic background. This is slightly above the state average of 13%. We are excited to have diversity in our membership and welcome families from every nation of origin.