Member Services Specialist (PT-entry level)
Various locations - frequent travel required
This position acts as front-line contact with members and provides an excellent experience by relating well to the member, proactively selling products and services that benefit the member, thinking and exercising sound judgment, and acting responsibly in the member's and the Credit Union's best interests. Performs all teller functions which includes; cash deposits and withdrawals, check deposits and withdrawals, money order sales, cashier's check sales, and record night/mail deposits. Additionally, this position plays an integral role in the execution of all technological product enhancements to the credit union’s membership base.
Requirements include a minimum of 1- 3 years’ experience in a sales/customer service environment with cash handling experience required. Must possess a positive attitude; excellent communication and sales skills; the availability to travel to any branch location and/or work extended hours, as needed; the aptitude to manage multiple tasks simultaneously; a high degree of accuracy and flexibility; and the ability to perform tasks with limited supervision. Must have a high degree of technical aptitude and must be able to communicate technical information to non-technical users. Fluency in Spanish is a plus.
Manchester Branch - 40 hours a week
This position will be responsible for performing a broad variety or member service tasks such as opening and closing new and existing accounts, cross-selling consumer loans and assisting members with monetary transactions. Handles all aspects of the consumer loan application process, including HELOC’s, mortgage loans and MLS. Actively cross-sells Nutmeg’s products and services by answering inquiries; informs members of new services and promotions; determines the members’ needs. Resolves member requests and questions promptly, courteously, and professionally and handles member escalations in the absence of the Senior Member Service Specialist or Branch Supervisor.
Requirements include 2-3 years of experience in a sales/customer service environment with cash handling experience required. An Associate’s degree or equivalent work experience preferred. Prior experience in a financial/banking institution preferred. Strong organizational skills, the ability to exercise sound judgment and handle member escalations with professionalism and tact is required. Must have a high degree of technical aptitude and must be able to communicate technical information to non-technical users. Ability to deliver training to members that supports the use of technology in financial institutions. Ability to work well independently, as well as in a team-oriented environment.
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