Current Openings

Branch Supervisor (Bristol, CT & Orange, CT)

Essential Functions:

The primary purpose of this position is to assist Nutmeg State Financial Credit Union in living out its service mission, “making a positive difference in our members’ lives.” To achieve this goal the employee must provide outstanding service to both internal and external members. A key component of this service is to identify the financial needs of the member and recommend an appropriate credit union solution.

  • Responsible for performing a broad variety or member services such as opening and closing new and existing accounts, renewing certificate accounts, cross-selling consumer loans and assisting members with bookkeeping and checking account problems.
  • Performs all platform teller functions which includes; cash deposits and withdrawals, check deposits and withdrawals, money order sales, travelers checks, cashier’s check sales, and record night/mail deposits.
  • Actively cross-sells Nutmeg’s products and services by answering inquiries; informs members of new services and promotions; determines the members’ needs.
  • Resolves member requests and questions promptly, courteously, and professionally
  • Provides excellent member experience by relating well to the member, proactively selling products and services that benefit the member, thinking and exercising sound judgment, and acting responsibly in the member’s and the Credit Union’s best interests.
  • Accurately performs financial transactions and member inquiries in an accurate and timely manner.
  • Maintains an up-to-date status of all sales support and processing activity with routine reporting to the Retail Banking Officer/Branch Manager.
  • Ensures that all operational activities are completed daily.
  • Responsible for the preparation of all required weekly, monthly or quarterly operational reports and checklists.
  • Handles member escalations with tact and professionalism.
  • Responsible for oversight of staff and branch(es) in absence of the Retail Banking Officer/Branch Manager.
  • Trains new and existing members on the Credit Unions various e-Services and technology.
  • Assists the Retail Banking Officer/Branch Manager in holding employees accountable for their performance, attitude and behavior
  • Helps ensure that the branch employees meet sales and service goals as established by the credit union.
  • Develop and maintain business partner relationships with new and existing SEG’s assigned to the respective branch.
  • Work in conjunction with the Retail Banking Officer/Branch Manager to develop and grow the credit union membership base.
  • Complies with all Bank Secrecy Act (BSA) regulations and standards, and attends training as required.

Qualifications:

  • Associates Degree preferred or equivalent work experience.
  • Minimum of 2-4 year’s prior experience in financial services or retail preferred.
  • Proven sales results, experience with branch operations and supervisory experience preferred.
  • Must have a high degree of technical aptitude and must be able to communicate technical information to non-technical users.
  • Ability to deliver training to members that supports the use of technology in financial institutions. Ability to work well independently, as well as in a team-oriented environment.
  • Strong organizational skills and attention to detail.
  • Ability to use manual and automated office equipment with business efficiency.
  • Ability to effectively communicate (written and oral) with other employees and outside entities.
  • Intellectual ability to learn all tasks related to reaching maximum proficiency in this position.

Member Service Specialist II (Orange, CT)

Essential Functions:

  • Responsible for performing a broad variety of member services such as opening and closing new and existing accounts, renewing certificate accounts, cross-selling consumer loans and assisting members with bookkeeping and checking account problems.
  • Perform all platform teller functions which includes; cash deposits and withdrawals, check deposits and withdrawals, money order sales, cashier's check sales, and record night/mail deposits.
  • Handles all aspects of the consumer loan application process, including HELOC’s, mortgage loans and MLS.
  • Actively cross-sells Nutmeg’s products and services by answering inquiries; informs members of new services and promotions; determines the members’ needs.
  • Resolves member requests and questions promptly, courteously, and professionally.
  • Handles member escalations in the absence of the Senior Member Service Specialist.
  • Performs file maintenance and account changes as necessary.
  • Provides an excellent member experience by relating well to the member, proactively selling products and services that benefit the member, thinking and exercising sound judgment, and acting responsibly in the member's and the Credit Union's best interests.

  •  

    Continues to improve individual level of competency through training and certification in established training programs.
  • Maintains an up-to-date status of all sales support and processing activity with routine reporting to the branch manager.
  • Plays an integral role in the execution of all technological product enhancements to the credit union’s membership base.
  •  Trains new and existing members on the Credit Unions various e-Services and technology.
  • Assists members calling main office with requests for general information on credit union programs, products, services, rates.
  • Complies with all Bank Secrecy Act (BSA) regulations and standards, and attends training as required.

Qualifications:

  • Associates Degree preferred or equivalent work experience.
  • 2-3 years of experience in a sales/customer service environment. Prior experience in a financial/banking institution preferred.
  • Previous experience handling heavy cash transactions as a teller or in a retail/sales/customer service environment.
  • Must have a high degree of technical aptitude and must be able to communicate technical information to non-technical users.
  • Ability to deliver training to members that supports the use of technology in financial institutions.
  • Ability to work well independently, as well as in a team-oriented environment.
  • Strong organizational skills and attention to detail.
  • Must value a high degree of accuracy.
  • Ability to use manual and automated office equipment with business efficiency.
  • Ability to effectively communicate (written and oral) with other employees and outside entities.
  • Intellectual ability to learn all tasks related to reaching maximum proficiency in this position.

Member Service Specialist I (Orange, CT)

Essential Functions:

  • Performs all platform teller functions which includes; cash deposits and withdrawals, check deposits and withdrawals, money order sales, cashier's check sales, and record night/mail deposits.
  • Actively cross-sells Nutmeg’s products and services by answering inquiries; informs members of new services and promotions; determines the members’ needs.
  • Resolves member requests and questions promptly, courteously, and professionally.
  • Performs file maintenance and account changes as necessary.
  • Provides an excellent member experience by relating well to the member, proactively selling products and services that benefit the member, thinking and exercising sound judgment, and acting responsibly in the member's and the Credit Union's best interests.
  • Accurately performs financial transactions and member inquiries in an accurate and timely manner.
  • Performs various teller transactions, as needed, by the branch.

Qualifications:

  • Associates Degree preferred or equivalent work experience.
  • 1 – 3 years of experience in a sales/customer service environment.
  • Previous experience handling heavy cash transactions or a teller in a retail/sales/customer service environment.
  • Must have a high degree of technical aptitude and must be able to communicate technical information to non-technical users.
  • Prior experience in a financial/banking institution preferred.
  •  Ability to work well independently, as well as in a team-oriented environment.
  • Strong organizational skills and attention to detail.
  • Ability to use manual and automated office equipment with business efficiency.
  • Ability to effectively communicate (written and oral) with other employees and outside entities.
  • Intellectual ability to learn all tasks related to reaching maximum proficiency in this position.
  • Physical Demands:
  • Must be able to lift up to 10 pounds.
  • Requires standing and/or sitting for an extended period of time.
  • Travel required between various CT branch locations as needed.

Floating Member Service Specialist

Various Branch locations (Part-time & Full-Time openings)

The primary purpose of this position is to assist Nutmeg State Financial Credit Union in living out its service mission, “making a positive difference in our members’ lives.” To achieve this goal the employee must provide outstanding service to both internal and external members.  A key component of this service is to provide our members with superior service in every transaction.  As a Member Services Specialist, you are the most frequently seen face of the credit union.  In fact, members may think of you when they think of Nutmeg, making your job one of the most important.  The MSS is the front-line contact for new and existing members; provides exceptional member service to account inquiries.  Incumbent must possess excellent customer service, organizational, communication, technical, and sales skills.   In addition, effective communication with prospective and current members is required to represent Nutmeg State FCU in a positive and professional manner. This position will support all branch locations and the Contact Center team.

 Essential Functions:

  • Responsible for performing a broad variety of member services such as opening and closing new and existing accounts, renewing certificate accounts, Cross-selling consumer loans and assisting Members with bookkeeping and checking account problems.
  • Performs all platform teller functions which includes; cash deposits and withdrawals, check deposits and withdrawals, money order sales, cashier's check sales, and record night/mail deposits.
  • Actively cross-sells Nutmeg’s products and services by answering inquiries; informs members of new services and promotions; determines the members’ needs.
  • Resolves member requests and questions promptly, courteously, and professionally.
  • Performs file maintenance and account changes as necessary.
  • Provides an excellent member experience by relating well to the member, proactively selling products and services that benefit the member, thinking and exercising sound judgment, and acting responsibly in the member's and the Credit Union's best interests.
  • Accurately performs financial transactions and member inquiries in an accurate and timely manner.
  • Travels among all eight branch locations as needed.
  • Assists members calling main office with requests for general information on credit union programs, products, services, rates.

 Qualifications:

  • High school diploma or equivalent required.
  • Associates Degree preferred or equivalent work experience.
  • Minimum of 1 year of customer service experience.
  • Previous experience handling heavy cash transactions as a teller or in a retail/sales/customer service environment.
  • Prior experience in a financial/banking institution preferred.
  • Ability to work well independently, as well as in a team-oriented environment.
  • Strong organizational skills and attention to detail.
  • Effective communication and presentation skills.
  • Good understanding of member services and Nutmeg’s products.
  • Must value a high degree of accuracy.
  • Ability to use manual and automated office equipment with business efficiency.
  • Ability to effectively communicate (written and oral) with other employees and outside entities.
  • Intellectual ability to learn all tasks related to reaching maximum proficiency in this position.

Floating Branch Manager

Various Branch Locations (2 Full-Time Openings)

Nutmeg State Financial Credit Union, one of the largest credit unions in Connecticut – a member-owned, not-for-profit, financial cooperative – is hiring a Floating Branch Manager to support all branch locations. We are seeking individuals who have demonstrated success in developing a highly effective sales team of employees to their highest potential through coaching and leadership. This is a management position which is very customer-centric and service oriented. A key component of this service is to identify the financial needs of the members and recommend appropriate credit union solutions. Additionally, this position manages and maintains the overall operations of the Branches. Any candidates who are hired without prior branch management experience will receive training to become thoroughly familiar with the credit unions products and services – to ensure that all credit union policies and procedures are practiced in accordance with regulations.

Qualifications:

  • High school diploma or equivalent required.
  • Bachelor’s Degree preferred or equivalent work experience.  3 - 5 years of experience in management role in a sales/retail or banking environment.
  • Strong background in sales and sales management practices.
  • Strong analytical skills necessary to evaluate credit requests.
  • Ability to acquire a thorough working knowledge of Nutmeg’s core data processing system, products and services.
  • Thorough knowledge in human resource issues, including management and progressive discipline.
  • Thorough knowledge of regulatory, policy and compliance issues.
  • Reliable means of transportation required for frequent travel among all branch locations.
  • Fluency in Spanish is a plus.
  • Ability to use manual and automated office equipment with business efficiency. Proficiency in Microsoft Office Applications.
  • Must have or obtain Nationwide Mortgage Licensing System (NMLS) number to act as a mortgage loan originator.
  • Notary public preferred.

 Reliable means of transportation required.

Responsibilities listed reflect general responsibilities of these positions and are not to be construed as an exhaustive list of all duties.  Other duties may be performed as needed.

Nutmeg State FCU is an equal opportunity and affirmative action employer M/F/D/V


If you would like to join our team, click here to email your resume and salary requirements.

Due to the volume of interest we receive for each position, we regret that we are not able to respond to every inquiry. A representative from our Human Resources team will contact candidates via email whose experience and qualifications most closely match the requirements of the position.