Current Openings

Senior Service Associate (FT - West Hartford) 

Position Description:
The primary purpose of this position is to assist Nutmeg State Financial Credit Union in living out its service mission, “making a positive difference in our members’ lives.” To achieve this goal the employee must provide outstanding service to both internal and external members. A key component of this service is to provide exceptional member service to account inquiries. The Senior Service Associate is the front-line contact for new and existing members. Incumbent must possess excellent customer service, organizational, communication, technical, and sales skills. In addition, effective communication with prospective and current members is required to represent Nutmeg State FCU in a positive and professional manner.

Essential Functions:

  • Responsible for performing a broad variety or member services such as opening and closing new and existing accounts, renewing certificate accounts, cross-selling consumer loans and assisting members with bookkeeping and checking account problems.
  • Performs all platform teller functions which includes; cash deposits and withdrawals, check deposits and withdrawals, money order sales, travelers checks, cashier’s check sales, and record night/mail deposits.
  • Actively cross-sells Nutmeg’s products and services by answering inquiries; informs members of new services and promotions; determines the members’ needs.
  • Resolves member requests and questions promptly, courteously, and professionally
  • Performs file maintenance and account changes as necessary
  • Provides excellent member experience by relating well to the member, proactively selling products and services that benefit the member, thinking and exercising sound judgment, and acting responsibly in the member’s and the Credit Union’s best interests.
  • Accurately performs financial transactions and member inquiries in an accurate and timely manner.
  • Maintains an up-to-date status of all sales support and processing activity with routine reporting to the Retail Branch Manager.
  • Ensures that all operational activities are completed daily.
  • Responsible for the preparation of all required weekly, monthly or quarterly operational reports and checklists and ensures the branch adheres to established guidelines.
  • Handles member escalations with tact and professionalism.
  • Responsible for oversight of staff and branch in absence of the Retail Branch Manager.
  • Trains new and existing members on the Credit Unions various e-Services and technology.
  • Complies with all Bank Secrecy Act (BSA) regulations and standards, and attends training as required.
  • Participates in training sessions and seminars, as necessary.

Qualifications:

  • Associates Degree preferred or equivalent work experience.
  • Minimum of 2-4 year’s prior experience in financial services or retail preferred.
  • Proven sales results, experience with branch operations and supervisory experience preferred.
  • Must have a high degree of technical aptitude and must be able to communicate technical information to non-technical users.
  • Ability to deliver training to members that supports the use of technology in financial institutions.
  • Ability to work well independently, as well as in a team-oriented environment.
  • Strong organizational skills and attention to detail.
  • Ability to use manual and automated office equipment with business efficiency.
  • Ability to effectively communicate (written and oral) with other employees and outside entities.
  • Intellectual ability to learn all tasks related to reaching maximum proficiency in this position.

Physical Demands:

  • Must be able to lift up to 10 pounds
  • Requires standing and/or sitting for an extended period of time
  • Travel required between various CT branch locations up to 120 days or less per year as needed.
Member Services Specialist (PT-entry level) 

Member Services Specialist (PT-entry level)

Various locations - frequent travel required

This position acts as front-line contact with members and provides an excellent experience by relating well to the member, proactively selling products and services that benefit the member, thinking and exercising sound judgment, and acting responsibly in the member's and the Credit Union's best interests. Performs all teller functions which includes; cash deposits and withdrawals, check deposits and withdrawals, money order sales, cashier's check sales, and record night/mail deposits. Additionally, this position plays an integral role in the execution of all technological product enhancements to the credit union’s membership base. 

Qualifications:

Requirements include a minimum of 1- 3 years’ experience in a sales/customer service environment with cash handling experience required. Must possess a positive attitude; excellent communication and sales skills; the availability to travel to any branch location and/or work extended hours, as needed; the aptitude to manage multiple tasks simultaneously; a high degree of accuracy and flexibility; and the ability to perform tasks with limited supervision. Must have a high degree of technical aptitude and must be able to communicate technical information to non-technical users. Fluency in Spanish is a plus.

Member Service Specialist 2 

Manchester Branch - 40 hours a week

This position will be responsible for performing a broad variety or member service tasks such as opening and closing new and existing accounts, cross-selling  consumer loans and assisting members with monetary transactions.  Handles all aspects of the consumer loan application process, including HELOC’s, mortgage loans and MLS.  Actively cross-sells Nutmeg’s products and services by answering inquiries; informs members of new services and promotions; determines the members’ needs. Resolves member requests and questions promptly, courteously, and professionally and handles member escalations in the absence of the Senior Member Service Specialist or Branch Supervisor. 

Qualifications:

Requirements include 2-3 years of experience in a sales/customer service environment with cash handling experience required. An Associate’s degree or equivalent work experience preferred.  Prior experience in a financial/banking institution preferred. Strong organizational skills, the ability to exercise sound judgment and handle member escalations with professionalism and tact is required.  Must have a high degree of technical aptitude and must be able to communicate technical information to non-technical users.  Ability to deliver training to members that supports the use of technology in financial institutions. Ability to work well independently, as well as in a team-oriented environment.

 

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