FAQ: General

Why do you need my e-mail address? When you provide us with an e-mail address, you are providing another way for us to verify your account information, and to contact you other than by regular mail or the telephone. Unless given your permission, we will never market to you via e-mail. At the present time, we don't offer e-mail alerts, but hope to in the future. Additionally, when you sign up for e-Statements, an e-mail address is required so that we can notify you when your statement is ready.
I responded to the member poll. Why haven’t you answered my question? Unfortunately we were not able to answer member questions directly because the poll was anonymous, and no phone numbers or e-mail addresses were provided. We created this FAQ in response to that poll. To use the FAQ, simply click the plus sign next to the category to expand the list and browse the FAQs. Or, click on the category link to view all questions and answers in that category. Can't find what you're looking for? Click here to request to have something added.
I live and work in another state. Can I still use the credit union? There are several different ways you can establish membership with the credit union. Please click here for details on how you can become a member. If you are already a member and have moved out of state, you can continue to use your accounts.
How can I contact you by e-mail? General e-mails can be sent to MemberServices@nutmegstatefcu.org. Click here for other options to contact us.
How can I contact you by phone? You can contact the credit union by calling 860.513.5000 during our regular business hours. Click here for a directory of branch extensions. Click here for branch hours and locations.
Do you offer retirement planning? Yes. If you would like to schedule an appointment please call us at 860.513.5000 or click here to send an email.  
Do you have a financial advisor? Yes. If you would like to schedule an appointment please call us at 860.513.5000 or click here to send an email.
Do you have a coin counting machine? We do not have coin counting machines. However, we would gladly accept any rolled coin you wish to bring in to one of our branch offices.
Can you open a branch close to where I live/work? We continually evaluate the possibility of expanding our branch network within Hartford, Middlesex and Tolland counties. We will continue to seek new opportunities for expansion in order to make it even more convenient for our members to bank with us.
Do you offer remote deposits? Not at this time.
What time do night drop deposits get credited? Night drop deposits are processed each morning that the credit union is open. Please note that checks placed for deposit may not be available for immediate withdrawal. Please click here to view our Funds Availability Schedule.
How come deposit and withdrawal slips are no longer available at the branch? We still do have slips available at our teller line. Please feel free to ask for one the next time you visit one of our branches. We found there was a tremendous waste of paper was being caused by incomplete slips, slips being used to take notes, and members taking extra slips home with them. Therefore, in an effort to conserve paper and for the credit union to “go green”, the decision was made to remove these slips from the check counters in all of our lobbies.
How long does it take for mailed deposits to be credited? Mail is processed and credited to your account on the day that we receive it from the Post Office. Please note that checks mailed for deposit may not be available for immediate withdrawal. Please click here to view our Funds Availability Schedule.
Can I mail in my deposit? Yes, our mailing address is: Nutmeg State Federal Credit Union 521 Cromwell Avenue PO Box 66 Rocky Hill, CT 06067-0066
Can I complete the wire transfer form online? No, usted tendrá que completar el papeleo y mostrar una identificación válida para iniciar una transferencia bancaria.
Can I transfer money to or from another financial institution? We do offer wire transfer services that will allow you to transfer funds to or from another institution. Fees apply to wire transfers
Can I do my NSFCU banking through another institution? (Shared Branching) At this time we do not participate in a Shared Banking Program.
Can I “nickname” my accounts? Yes, please contact a Member Service Representative at 860.513.5000 or click here to send an e-mail.