General - Nutmeg State Financial Credit Union

FAQ: General

Why do you need my e-mail address? When you provide us with an e-mail address, you are providing another way for us to verify your account information, and to contact you other than by regular mail or the telephone. Unless given your permission, we will never market to you via e-mail. At the present time, we don't offer e-mail alerts, but hope to in the future. Additionally, when you sign up for e-Statements, an e-mail address is required so that we can notify you when your statement is ready.
I responded to the member poll. Why haven’t you answered my question? Unfortunately we were not able to answer member questions directly because the poll was anonymous, and no phone numbers or e-mail addresses were provided. We created this FAQ in response to that poll. To use the FAQ, simply click the plus sign next to the category to expand the list and browse the FAQs. Or, click on the category link to view all questions and answers in that category. Can't find what you're looking for? Click here to request to have something added.
I live and work in another state. Can I still use the credit union? There are several different ways you can establish membership with the credit union. Please click here for details on how you can become a member. If you are already a member and have moved out of state, you can continue to use your accounts.
How can I contact you by e-mail? General e-mails can be sent to
How can I contact you by phone? You can contact the credit union by calling 860.513.5000 during our regular business hours.
Do you offer retirement planning? Yes. If you would like to schedule an appointment please call us at 860.513.5000.
Do you have a financial advisor? Yes. If you would like to schedule an appointment please call us at 860.513.5000 or click here to send an email.
Do you have a coin counting machine? We do not have coin counting machines. However, we would gladly accept any rolled coin you wish to bring in to one of our branch offices.
Can you open a branch close to where I live/work? We continually evaluate the possibility of expanding our branch network within New Haven, Hartford, Middlesex and Tolland counties. We will continue to seek new opportunities for expansion in order to make it even more convenient for our members to bank with us.
Do you offer remote deposits? Yes! You are able to make eDeposits from your computer (with a scanner) and on your mobile device.
What time do night drop deposits get credited? Night drop deposits are processed each morning that the credit union is open. Please note that checks placed for deposit may not be available for immediate withdrawal.
How long does it take for mailed deposits to be credited? Mail is processed and credited to your account on the day that we receive it from the Post Office. Please note that checks mailed for deposit may not be available for immediate withdrawal.
Can I mail in my deposit? Yes, our mailing address is: Nutmeg State Financial Credit Union 521 Cromwell Avenue PO Box 66 Rocky Hill, CT 06067-0066
Can I do my NSFCU banking through another institution? (Shared Branching) At this time we do not participate in a Shared Banking Program.