There may be one of several things that are occurring with your Online Banking account
1. Online Banking may be down. This can be confirmed by logging into http://nutmegstatefcu.org to verify.
2. MultiFactor Authentication (MFA) challenge questions may not have been set up on your account. Please go to Online Banking and set that up.
3. You may have one or more pages showing up on Online Banking that require your attention, such as email address confirmation pages, security update pages, or Terms and Conditions update. You will need to login to Online Banking and take care of those pages before you can use Mobile Banking for privacy and security reasons.