Retail Sales Manager
Nutmeg State Financial Credit Union, one of the largest credit unions in Connecticut – a member-owned, not-for-profit, financial cooperative – is hiring Retail Sales Managers to support its growth and expansion in Central & Southern Connecticut. We are seeking individuals who have demonstrated success in developing a highly effective sales team of employees to their highest potential through coaching and leadership. This is a management position which is very customer-centric and service oriented. A key component of this service is to identify the financial needs of the members and recommend appropriate credit union solutions. Additionally, this position manages and maintains the overall operations of the Branch. Any candidates who are hired without prior branch management experience will receive training to become thoroughly familiar with the credit unions products and services – to ensure that all credit union policies and procedures are practiced in accordance with regulations.
Bachelor’s Degree preferred or equivalent work experience; 3 – 5 years of experience in management role in a sales/retail or banking environment; Strong analytical skills necessary to evaluate credit request; Proficiency in Microsoft Office Applications; Thorough knowledge of human resources issues, including management and progressive discipline.
Member Experience Specialist
The Member Experience Specialist is responsible for answering incoming member and/or non-member calls in a professional, courteous, and efficient manner while providing excellent member service. The Member Experience Specialist will serve as an information resource to members and non-members and possesses a thorough knowledge of products, service, policies and procedures and handles all inquiries effectively.
Minimum of one year customer service or contact center experience required. Ability to work well under pressure in a fast-paced environment. Strong written and verbal communication skills. Must possess a high degree of accuracy and attention to detail. Knowledgeable in technology driven delivery channels of Nutmeg’s financial services and products. Personable, energetic, enthusiastic, articulate, and accurate.
Member Service Specialist (Part Time)
The Member Services Specialist acts as front-line contact with members, providing information concerning their various accounts, recognizes sales opportunities and effectively cross-sells products/services to build member relationships.Desired Skills and Experience
Requirements include a minimum of 2 years experience in financial services; a positive attitude; excellent communication and sales skills; the availability to travel to any branch location and/or work extended hours, as needed; the aptitude to manage multiple tasks simultaneously; a high degree of accuracy and flexibility; and the ability to perform tasks with limited supervision. Locations include traditional branches, in-store branch locations and our Contact Center.
NSFCU is an Equal Opportunity Employer
If you would like to join our team, click here to email your resume and salary requirements.
Due to the volume of interest we receive for each position, we regret that we are not able to respond to every inquiry. A representative from our Human Resources team will contact candidates via email whose experience and qualifications most closely match the requirements of the position.