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Member Services Specialist
This position acts as front-line contact with members, provides information and services concerning member accounts, recognizes sales opportunities and effectively cross-sells products and services to build member relationships. Both part-time and full-time hours are available.
Requirements include a minimum of 2 years of financial/retail services experience; a positive attitude; excellent communication and sales skills; the availability to travel to any branch location and/or work extended hours, as needed; the aptitude to manage multiple tasks simultaneously; a high degree of accuracy and flexibility; and the ability to perform tasks with limited supervision. Fluency in Spanish is a plus.
Member Experience Specialist – Call Center
Call Center staff must provide outstanding service to both internal and external members to provide solutions to member account-related requests or issues. A Call Center Representative answers incoming calls in a professional, courteous, and efficient manner, in order to provide excellent service to both current and potential members; and effectively cross-sells Nutmeg State’s products and services to expand our membership base.
A college-educated individual is desired, or equivalent combination of education and experience. The candidate must be motivated, punctual, and possess excellent communication and member service skills. Fluency in Spanish is a plus.
The primary role of the Loan Officer is to provide members with lending information and assistance, either in person or by telephone, and to prepare, process, and disburse loan applications for credit approval and to effectively cross-sell payment protection products.
Requirements include a Business degree, or equivalent experience, with a thorough knowledge of lending rules, regulations and laws. Must be able to work independently, accurately and have excellent member service skills.
This position provides support in all functional areas of Human Resources, which may include recruitment and employment, record keeping, labor relations, compensation, and benefits administration; and, assists the Training Department with administrative and scheduling tasks.
A college degree in Business or HR Management, or equivalent experience, with a thorough knowledge of HR techniques and working knowledge of laws/regulations governing HR. Must be organized, assertive, have good judgment and people skills, and the ability to maintain confidentiality.
Senior Training Specialist
The primary role of the Senior Training Specialist is responsibility for conducting and maintaining training and development programs for all staff. This position must identify and assess training needs of staff, and then design, develop, and administer training programs and materials.
A college degree in Business and minimum of one year experience in a financial institution, or equivalent combination of education and experience is required. Candidate must have excellent organizational and communication skills and intermediate knowledge of Microsoft programs, as well as intermediate knowledge of PC peripherals. Must possess the knowledge and application of adult learning concepts. A minimum of 3 years of previous training or facilitation preferred.
NSFCU is an Equal Opportunity Employer
If you would like to join our team, click here to email your resume and salary requirements.